Terms of Service

Clear and transparent rules for using VisioBrand. We strive for long-term partnership and openly communicate rights and obligations.

Fair Terms
Transparent Pricing
Customer Support

Last updated: January 2025

Service Description

VisioBrand is a platform for monitoring and analyzing brand visibility in AI chats. We provide tools for:

  • Monitoring brand mentions in ChatGPT, Claude, YandexGPT and other AI platforms
  • Sentiment and context analysis of mentions
  • Competitive analysis and benchmarking
  • Creating reports and analytical dashboards

Account Registration

To use the service, you need to create an account and provide accurate information:

Account Requirements

  • Accurate contact information
  • Valid email for verification
  • Age compliance (18+)
  • One account per user

Pricing Plans and Payment

Current pricing is available on the Pricing.Key pricing principles:

Free Plan

Limited functionality to get familiar with the platform

  • Basic monitoring of 1 brand
  • Limited number of requests
  • Standard support

Paid Plans

Full access to platform features

  • Extended monitoring and analytics
  • Priority support
  • API access and integrations
  • Detailed reports and data export

Pricing Changes

We may change pricing with 30 days notice. Active subscriptions retain their terms until the end of the paid period.

Acceptable Use

Use of the service must comply with the following requirements:

Allowed

  • Monitoring your own brands
  • Competitive analysis
  • Creating reports for clients
  • API integrations within limits

Prohibited

  • Violating AI platform terms
  • Reselling access
  • Bypassing technical restrictions
  • Illegal activities

Service Availability

We strive to ensure maximum service availability, but cannot guarantee 100% uptime:

Planned Maintenance

We notify 24 hours in advance about planned system maintenance

Technical Issues

We work to resolve issues as quickly as possible

Data and Privacy

Detailed information about personal data processing is available in our Privacy Policy.Key principles:

Data Security

We use modern encryption and protection methods

Your Data is Your Property

We do not sell or share data with third parties without consent

Right to Deletion

You can request deletion of all your data

Limitation of Liability

The service is provided "as is". We are not liable for:

  • Accuracy of data from third-party AI platforms
  • Changes in external services operation
  • Indirect damages from use or inability to use the service
  • Decisions made based on platform data

Service Termination

By User

You can close your account at any time through profile settings

By Us

We may terminate service for terms of use violations

We notify 7 days in advance, except for serious violations

Changes to Terms

We may update these terms to reflect changes in the service or legislation:

  • Minor changes — notification on the website
  • Significant changes — email notification 30 days in advance
  • Continued use means acceptance of new terms

Contact Information

For questions about terms of service, contact us:

Fair Cooperation

We believe in transparent relationships with clients and honestly communicate the capabilities and limitations of the service.

24/7 Support

Our support team is ready to help you with any questions about using the platform.